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Step Seven of the Track Selling System, Cement the Sale, shows you how to keep your buyer satisfied after the sale. It's only the untrained salesperson, who thinks that once you've made your sale, your involvement is over. As a professional salesperson, you have the ability to help the prospect buy now and wear well. During this program, you'll learn how to cement the sale and identify ways to reassure your customers after the sale. You'll also learn how to cultivate the customer connection and the importance of the lifetime value of your customers. In addition, you'll learn the pluses and minuses of Customer Relationship Management.
Objectives:
Topics:
- Introduction
- Cement the Sale
- Reassure Your Customers
- Cultivate the Customer Connection
- Value of a Customer
- Customer Relationship Management
- Summary
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P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
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Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders, Inc. and the trademark/servicemark proprietor.
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