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Dealing with Difficult People Series: Consideration
Product Code: diff02 Time: 2.0 hour(s) CEUs: Available

Summary:

After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Objectives:

  • Clarify a situation involving inconsiderate behavior
  • Qualify your acceptance of a difficult behavior after weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that inconsiderate behavior causes


Topics:

  • Your Subordinate
  • Your Co-workers
  • Your Supervisor

Technical Requirements:

Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 800x600; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 6.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.



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