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This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.
Objectives:
- Identify the four choices you can make when dealing with problem people
- Use blending and redirecting to reduce differences between people
- Identify and practice the five steps to good listening
- Identify five techniques that have a positive influence on relationships
Topics:
- Four choices
- Reduce differences
- Listen to understand
- Reach a deeper understanding
- Speak to be understood
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Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 800x600; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 6.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.
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Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders, Inc. and the trademark/servicemark proprietor.
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