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This course explains how to identify end-user needs, install and manage software remotely, and manage desktops.
Objectives:
- Analyze end-user work needs
- Identify technical support needs for end-users
- Establish the required client computer environment
- Analyze the business requirements for client computer desktop management
- Identify the characteristics and requirements for Remote OS installation
- Describe the requirements for RIS
- Use Server Management System to remotely manage desktops
- Implement folder redirection
Topics:
- End-User Needs and Desktop Management
- Software Installation and Maintenance
- Remote OS Installation
- Remote Desktop Management
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P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
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Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders, Inc. and the trademark/servicemark proprietor.
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