|
|
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
Certification:
Audience:
This series is for anyone who wants to learn about creating and maintaining good customer service.
Features:
- Exercises allow learners to practice in the actual application being studied.
- A glossary provides a reference for definitions of unfamiliar terms.
- A file containing the text of the exercises.
- A skill assessment generates a customized learning path based on the results of a pre-test.
|
5 items
|
|
|
5.0 hour(s)
|
cusc01
|
|
|
6.0 hour(s)
|
cusc02
|
|
|
4.0 hour(s)
|
cusc03
|
|
|
4.0 hour(s)
|
cusc04
|
|
|
4.0 hour(s)
|
cusc05
|
Return To Top
|
Hot Topics
IT Courses
MS Certs
Web Design
MS Office
Programming
Business
Networking
VS .NET
Personal
Full Catalog
|
Product Spotlight »
Add Instant Mentoring to any new subscription for only $50! Click
below for more info.
Monthly Special - Our best values!! »
We always offer several special offers with savings from $50-$100
& more! Check out this month's special offers...
|
Better Business Bureau
