Communication Web-based Video Training Courses
Effective communication sets the foundation for individual and organizational
success. When you master effective communication skills, you gain
a great deal of power - the power to get things done. Our communication
programs focus on building the key skills you need to communicate
successfully.
Curing Common Meeting Ailments (Interview) (6 minutes)
How can facilitators recognize and cure some common meeting ailments?
What can they do to minimize these problems in future meetings? Watch
as Eli Mina, a professional meeting facilitator, seminar leader and
the author of "The Complete Handbook of Business Meetings,"
discusses how to make your meeting trouble-free.
Effective Business Writing (21 minutes)
Business writing is not a magical or mystical experience but part
of a process that anyone can master. Effective business writing is
especially important in this Internet age where communication is often
fast and immediate. During this program you’ll learn how to
convey thoughts and ideas using different formats of business communication,
from letters and meMOS to e-mails and Internet sites.
High Performance Communication (20 minutes)
Your ability to learn and practice effective communication techniques
can spell the difference between success and failure. During this
program you’ll recognize how to prevent and deal with communication
problems; find out why effective communication skills matter and learn
the three components of the communication cycle to attain high performance.
As a result, you’ll be able enhance your relationships with
your manager, co-workers, as well as in your personal life.
Keeping Meeting Participants Awake (Interview) (7 minutes)
How can facilitators make the most of the meetings they lead? How
can they ensure participants stay focused and alert during meetings?
Watch as Eli Mina, a professional meeting facilitator, seminar leader
and the author of "The Complete Handbook of Business Meetings,"
discusses ways to engage all meeting participants and keep them awake.
The People Styles Model (16 minutes)
Each of us communicates, makes decisions and handles conflict differently.
To make handling these differences easier, you can use the People
Styles Model. By using this model, you’ll not only develop a
better understanding of human behavior, you’ll actually be able
to predict it. During this program, you’ll learn how to use
the People Style Model, which categorizes two dimensions of behavior
into four different people styles.
People Styles at Work (14 minutes)
Human behavior challenges most of us, however the People Styles Model
offers one way to understand and predict it. In this program you’ll
refresh your understanding of the four people styles discussed in
"The People Styles Model". And, you’ll learn about
"flexing," a process you can use to help you work more effectively
with other styles.
Resolving Conflict (15 minutes)
Conflict is a reality of your work life. No matter what your job
or your position; you will encounter conflict situations. During this
program, you’ll learn to recognize the "faces" of
conflict so you can manage them more effectively. You’ll also
learn how to gain control of your emotions, as well as manage other
people’s emotions respectfully. Finally, you’ll learn
how to reach a collaborative "win-win" solution.
Telephone Etiquette (23 minutes)
The telephone is the most common business tool and its proper use
is essential for effective communication. This program helps you determine
if you are telephone savvy. You’ll learn the basics of telephone
etiquette and techniques to make effective phone calls.
The Influence Edge and E-Mail (11 minutes)
E-mail allows you to strategize in an influence situation. During
this program you’ll learn when it is appropriate to influence
via e-mail and the strategies that will help you do it. In addition,
you will learn how to emphasize non-verbal communication cues, such
as emotions and feelings, through the use of punctuation and symbols.
Understanding Negotiation (20 minutes)
We often think of negotiation as a confrontation between people regarding
a set of issues. To be effective at negotiation, it is important to
think in broader terms than just bargaining. During this program,
you’ll learn to define the aspects of negotiation. You’ll
also learn how to identify what is negotiable and prepare for a negotiation.
Finally, you’ll discover common negotiation tactics and behaviors.
Working Wounded: Effective Business Presentations (2 minutes)
The key to public speaking is learning to speak the same language
as your audience. Watch as Bob Rosner, founder and syndicated columnist
of Working Wounded, discusses how your objective, what you know about
the audience and what you want the audience to take away, can lead
to an effective business presentation.
Working Wounded: Giving an Apology at Work (2 minutes)
Sometimes at work, we have to express genuine regret for what happened.
The trick is to use the right words and the right delivery. Learn
as Bob Rosner, founder and syndicated columnist of Working Wounded,
discusses how to name your mistake and accept responsibility for your
actions.
Working Wounded: Leading a Successful Meeting (3 minutes)
Anxiety often builds when you are faced with trying to lead a successful
meeting. Watch as Bob Rosner, founder and syndicated columnist of
Working Wounded, provides some useful tips to help you run a successful
meeting.
Working Wounded: Making Group Decisions (3 minutes)
It’s not unusual for people to go into meetings with different
expectations and then crash when it’s time to come to a resolution.
Watch as Bob Rosner, founder and syndicated columnist of Working Wounded,
discusses how to effectively make group decisions.
Working Wounded: Working Through Conflict (3 minutes)
There are times when you just can’t avoid a conflict with a
coworker. During these times, you need to put your energy into learning
what’s on the other person’s mind. Watch as Bob Rosner,
founder and syndicated columnist of Working Wounded, discusses how
to prepare for and work through a conflict with a coworker.
This series of Business Skills Video training courses is part of
our Personal and Professional Development Pack subscription. This
12 month subscription contains 44 courses, including: Career
Development, Communication,
Self-Management, and Work
and Life Balance.
- BSV: Professional Development Pack - $99.99
Click here to place your order on our secure servers
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