ITIL® 2011 Edition Intermediate Level- Operational Support & Analysis (OSA)

ITIL® Intermediate Level: Operational Support and Analysis

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Courses (14)

 

ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis
ITIL® 2011 Edition OSA: Introduction to Event Management
ITIL® 2011 Edition OSA: Introduction to Incident Management
ITIL® 2011 Edition OSA: Incident Management Interactions
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
ITIL® 2011 Edition OSA: Introduction to Problem Management
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges
ITIL® 2011 Edition OSA: Introduction to Access Management
ITIL® 2011 Edition OSA: Introduction to the Service Desk
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
ITIL® 2011 Edition OSA: Introduction to Functions
ITIL® 2011 Edition OSA: Function Activities
ITIL® 2011 Edition OSA: Technology and Implementation Considerations
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