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Customer Service Online Training Courses

Incredible online Customer Service training courses! These Customer Service training courses have been designed specifically for workers at any level to achieve high levels of customer service.

Improve yourself and your organization today with professional customer service skills. Provide indepth customer service training with ease. Learn to provide first-class customer service for your customers to strengthen yourself and your organization.



The Importance of Call Tracking and Ticketing
Creating an Effective On-hold Message
Aligning Agent Behaviors with Caller Types
Determining Proper-Expectation-management Techniques
Training methods for CSRs in the Customer Contact center industry



Converting a Call Center to a Profit Center
Managing Your Call Center More Efficiently
Customer Service Training – The Interview and Beyond
Disaster Recovery – Keeping the Lines Open
Preventing Agent Absenteeism through Better Working Conditions
Workforce Management Software- Is there a need?
Prioritizing Rewards and Recognition in Call Centers




ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
ITIL® 2011 Edition Foundation: Service Strategy Processes
ITIL® 2011 Edition Foundation: Service Design Fundamentals
ITIL® 2011 Edition Foundation: Service Design Processes
ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
ITIL® 2011 Edition Foundation: Introduction to Service Operation
ITIL® 2011 Edition Foundation: Service Operation Processes
ITIL® 2011 Edition Foundation: Continual Service Improvement



ITIL® 2011 Edition Overview: Creating a Service Culture
ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework
ITIL® 2011 Edition Overview: Certification and Benefits



ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis
ITIL® 2011 Edition OSA: Introduction to Event Management
ITIL® 2011 Edition OSA: Introduction to Incident Management
ITIL® 2011 Edition OSA: Incident Management Interactions
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
ITIL® 2011 Edition OSA: Introduction to Problem Management
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges
ITIL® 2011 Edition OSA: Introduction to Access Management
ITIL® 2011 Edition OSA: Introduction to the Service Desk
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
ITIL® 2011 Edition OSA: Introduction to Functions
ITIL® 2011 Edition OSA: Function Activities
ITIL® 2011 Edition OSA: Technology and Implementation Considerations




The Customer Service Representative (CSR)
Support Center Services and Work Environment
Team and Customer Relationships



Customer Interactions
Communication Skills
Conflict, Stress, and Time Management



Customer Service Processes and Procedures
Quality in a Support Center
Support Center Tools, Technologies and Metrics
Dealing with Irrational Customers and Escalating Complaints




Get ALL 3 CSR courses and SAVE!




Customer Service Fundamentals: Building Rapport in Customer Relationships
Customer Service in the Field
Customer Service over the Phone
Internal Customer Service
Customer Service Confrontation and Conflict
Shaping the Direction of Customer Service in Your Organization
Aligning Performance to Key Indicators
The Angry Caller: What’s Your Plan?



Identifying and Managing Customer Expectations
Creating and Sustaining a Customer-focused Organization
Customer-focused Interaction
Listening to your Customers
Developing Your Customer Focus



Customer Advocacy: Communicating to Build Trusting Customer Relationships
Customer Advocacy: Enhancing the Customer Experience
Customer Advocacy: Supporting Customer Advocacy


Get ALL These Customer Service Courses and Save BIG!



You receive unlimited access to any the series listed above for your choice of 3, 6 or 12 full months. Our competitors may have similar training, but you won't find training of this quality anywhere else at this price!

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In addition to these Access courses, you can gain access to over 1000 business, management, and leadership skills courses for only $1799 $1499. That's a $4,500 value!

This is a training savings of thousands of dollars to you or your organization. We've placed all of our business skills courses into a single subscription, the Business Skills Pack. This allows us to offer to you these incredible online training courses at an unbeatable value - $4,500 worth of training for only $1499.

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