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Frequently Asked Questions

What is e-LearningCenter?
What is Online Training?
What are the system requirements to run an online course?
Can I access the online courses using Firefox, Safari, or Chrome?
How do I order an online training subscription?
Can anyone take an online course?
Where do classes take place?
When does my class meet?
How do I return to my place in the course after leaving?
Will you send me books, CDs, DVDs, or PDF files?
Can I download the courses and take them offline?
Will I need to buy and learn to use complicated software?
How much time do I get to complete a course?
Do I need to buy a textbook?
Who will help me if I run into a technical problem?
Will I receive a certificate of completion for taking these courses?
Do I need to download a plug-in?
Will there be more courses available in the future?
What can I do to improve my scores?
How do I see my scores?
How do I take a course?
Can I return directly to my last page completed the next time?
What do I need to do to get full course completion credit?
Where do I get the student guide?
Can I run the courses on a Mac?
What makes these online courses high quality?

What is e-Learning Center?

e-Learning Center is an SK Max company providing the finest online e-learning on the market today. SK Max and e-Learning Center are both owned and operated by Scott and Kristi Sampson. You may contact us at learn@e-LearningCenter.com. Feel free to contact us for any reason.
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What is Online Training?

Online Training is an incredible, effective, Internet-based training solution offered by e-LearningCenter. These online learning subscriptions are perfect for training in your home, your office or remote locations. In fact, e-LearningCenter's online courses are available in any location where you have Internet access.
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What are the system requirements to run an online course?

Generally the courses at a minimum require:
• 500MHz+ Processor, 128MB of RAM
• Minimum screen resolution 800x600
• Internet Explorer 6 or later, Mozilla Firefox 3.0 or later, Google Chrome 4.0 or later, Safari 4.0 or later.
• Adobe Flash 9.0 or later
• 56K minimum connection; broadband (256 kpbs or higher) connection recommended
• Javascript and cookies enabled
• Sound card with speakers or headphones strongly recommended
NOTE: Because Skillsoft courses launch in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow *.skillsoft.com as a trusted site.
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Can I access the online courses using Firefox, Safari, or Chrome?

Yes, absolutely!
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How do I order an online training subscription?

Simply follow the BUY link at the bottom of the course listing to the our secure servers and follow the online ordering instructions. Once the order is submitted and the payment is processed, e-LearningCenter will set up your account and notify you with a Student ID, Password and Login Instructions. This typically takes 2-3 hours after the order is placed during normal business hours.

For detailed ordering instructions, please visit the ordering instructions page, linked here.
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Can anyone take an online course?

Our online training courses are open to anyone with Internet access, anywhere in the world.
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Where do classes take place?

e-LearningCenter's online training courses take place wherever your computer is: at home, at work, on the road -- anywhere you can connect to the Internet.
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When does my class meet?

Technically there are no class times. You can log onto the system whenever it is convenient for you, at any time, day or night, to take a course, or just part of a course. You don't have to be online at a set time of day.
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How do I return to my place in the course after leaving?

The courses in the paid subscription have an automatic bookmarking feature which will return you to the last place you exited from in the course. Just remember to click the "Exit" button when closing down the course. This will mark your place in the course.
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Will you send me books, CDs, DVDs, or PDF files?

All of our training materials are online, web-based courses which are only available through the Internet. We do not have any material that we can send to you by postal mail or by e-mail. Our courses are not available on CD or DVD and cannot be downloaded and taken offline.
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Can I download the courses and take them offline?

All of our training materials are online, web-based courses which are only available through the Internet. The courses cannot be downloaded and taken offline. They are not available in any offline format.
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Will I need to buy and learn to use complicated software?

These courses are completely web-based. There is no additional software that you need to buy. The courses are designed for online learning and allow anyone with even basic computer skills to be taking courses in minutes.
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How much time do I get to complete a course?

Start with any course you want to start with, and take as long as you need to complete the course within the one year subscription period. You may also complete the course as quickly as you want to also, or skip sections of courses where you are already proficient.
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Do I need to buy a textbook?

There are no books to buy, and no classes to attend.
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Who will help me if I run into a technical problem?

Please refer to the browser settings page, linked here, to ensure that your browser is set up properly to access the courses. If you continue to have problems, please contact us immediately with all technical problems related to the online training.
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Will I receive a certificate of completion for taking these courses?

Certificates of completion are only available for successfully completing courses from one of our paid subscriptions.

For the courses in our paid subscriptions, you can download and print out a certificate of completion for each course completed. The certificate is professionally designed, you can use high quaility paper, and it is personalized with your name, the title of the course, the date the course was completed, and signed by the president of our training provider.
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Do I need to download a plug-in?

Only the Flash web player which is already in wide use and probably already on your computer.
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Will there be more courses available in the future?

New courses are being added all the time. As these courses are added, many are added to existing subscriptions and packs automatically, at no additional cost to the student whatsoever.
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What can I do to improve my scores?

Once you have completed a Unit within a Course, go back and re-answer every question in that Unit. Your improved score for that Unit will then be recorded. Please note that the free courses do not allow us to keep an accurate score. Accurate transcripts are only available for courses from paid subscriptions.
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How do I see my scores?

Both Skill Assessment scores and Course scores are available through the My Transcripts screen, which you access from the Course Tools tab at the left of the course window. Please note that the free courses do not allow us to keep an accurate score. Accurate transcripts are only available for courses from paid subscriptions.
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How do I take a course?

After your subscription is set up, a link to our login web site will be e-mailed to you. Click on student login icon, sign-in, and begin taking courses. Specific instructions will be e-mailed to you after your payment is processed.
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Can I return directly to my last page completed the next time I login?

Yes, in two ways:

The courses automatically use a global bookmark to mark the last page you were working on. This happens automatically when you click the EXIT button in the toolbar. Then the next time you sign on with your UserID and Password and select that course, you will be taken to the marked location where you left off. This global bookmarking feature works even if your next log in is from another computer.

You can also bookmark the last page worked on by adding it to your Bookmarks or Favorites on your individual browser. However this type of bookmark would not take you to where you last left off if your next log in is on a different computer, hence a different browser. And you will still need to go to the Training section front page first to log-in.
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What do I need to do to get full course completion credit?

To get full credit for completing a course, you must answer every "Think About It" question. You get credit for completing a Unit when you answer every question in that Unit. The course is completed when you have answered every question, in every Unit of that course.
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Where do I get the student guide?

If the courses has a student guide, go to the Table of Contents to download. Adobe Acrobat Reader is required, which can also be downloaded for free from within the course. The student guide is not required to take the course. In addition, the paid courses have a print mode which allows you to print out the course content for your personal use.
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Can I run the courses on a Mac?

Yes, absolutely!
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What makes these online courses high quality?

Our e-learning courses are based on sound principles, from extensive research in instructional design, adult learning and information processing. All online training courses are designed so that new knowledge and skills will be remembered and retrieved for future use.

Each subscription is divided into courses. Courses are divided into units. Each unit consists of:

- A well-defined set of learning objectives.
- A series of interactions that teach the stated objectives.
- A means for evaluating whether the learning objectives have been met.

If you still aren't sure that distance learning is right for you, take a look at what some of our clients have to say:

e-Learning Center Testimonials »

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